Increasing sales requires an understanding of what your customer values and what is relevant to them. We work with our clients to achieve this understanding.  


Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy. We will assist you in setting goals, determining actions to achieve the goals, and mobilizing resources to execute the actions. Your strategy will describe how the ends (goals) will be achieved by the means (resources). 

Ottawa, Ontario | West Palm Beach, FL             

613.406.2156 Canada | 561.301.8730 USA    

Dumont SBA Inc | All Rights Reserved 2018       


Business process improvement is a systematic approach to help an organization optimize its underlying processes to achieve more efficient results. Using the LEAN approach, we assist our clients in maximizing customer value while minimizing waste. Simply, we help our clients understand where value lies and help focus their key processes to continuously increase it. The ultimate goal is to provide perfect value through a perfect value creation process that has zero waste.

To accomplish this, lean thinking changes the focus of management from optimizing separate technologies, assets, and vertical departments to optimizing the flow of products and services through entire value streams that flow horizontally across technologies, assets, and departments to customers.  Eliminating waste along entire value streams, instead of at isolated points, creates processes that need less human effort, less space, less capital, and less time to make products and services at far less costs and with much fewer defects, compared with traditional business systems. Companies are able to respond to changing customer desires, produce with greater agility, high quality, low cost, and with very fast throughput times. Also, information management becomes much simpler and more accurate.

Other related services include:  Business process design / re-design, process mapping, diagnostics, process troubleshooting. 


Organization development is a deliberately planned, organization-wide effort to increase an organization's effectiveness and/or efficiency, and/or to enable the organization to achieve its strategic goals.   To accomplish this, we use systematic approaches to increase organizational productivity.  Operating from an "organization as dynamic system" perspective, we work with our clients to help them analyze job characteristics, work situations, and reporting relationships to configure a maximally effective structure. 

lean management

Our Services

management consulting
dominique dumont performance consulting

Services offerts en français et en anglais

Hire the Consultant that has been in the trenches!

Management & Business Consulting Services