Strategic Business Advisors
Dominique Dumont, Certified Management and AI Strategy Consultant
613.406.2156 Canada | 561.386.0641 USA | +44 7748 045880 UK
Dumont SBA Inc | All Rights Reserved 2025
FIND YOUR COMPETITIVE ADVANTAGE: DELIVER WHAT YOUR CUSTOMERS VALUE MOST
True competitive advantage isn’t about being louder than your competitors or offering the lowest price. It’s about knowing what your customers value most and delivering it better than anyone else.
Using the SMART ADVANTAGE methodology, we help you uncover the precise attributes your customers care about when choosing a provider like you. Using proven methods to identify and prioritize these value drivers, we work with you to:
Gain deep customer insight
Discover what truly matters to your customers, beyond assumptions or general market trends. Through targeted research, we uncover exactly what influences their buying decisions.
Focus your strategy on high-impact differentiators
Identify the specific performance factors your customers use to compare you to competitors, then align your offerings to excel in those areas.
Communicate your value with clarity and confidence
Craft messaging that articulates your competitive advantages in customer-relevant terms – not just what you do, but how it benefits them directly.
Strengthen your market position
When you consistently deliver what your customers value most, you become their preferred choice, making it difficult for competitors to lure them away on price alone.
Drive growth, loyalty, and profitability
Organizations that understand and act on what their customers value build stronger relationships, improve retention, and increase margins.
Build a sustainable competitive edge
By continuously monitoring customer priorities and aligning your business to deliver what they value, you remain agile and relevant – no matter how the market changes.
Facilitate Smart Advantage Workshops
We conduct Smart Advantage workshops to uncover what your customers value most and integrate these insights directly into your strategic planning. This ensures your goals and actions are aligned with delivering measurable, customer-defined value creating a powerful competitive edge.
Imagine being able to prove to your customers, with confidence and clarity, that you deliver exactly what they value most. That is the foundation of a powerful, sustainable competitive advantage.
Let us help you uncover what your customers truly want, align your business to deliver it, and position yourself as the clear and differentiated choice in your market.
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STRATEGIC PLANNING: TURNING VISION INTO ACTION
Strategic planning is more than just setting goals, it’s about creating a clear, practical roadmap that aligns your people, resources, and actions to achieve your vision.
We guide you through a structured planning process to define where your organization is going and how to get there. Our approach helps you:
Clarify your vision and direction
Define your organization’s purpose, values, and long-term aspirations.
Set meaningful, achievable goals
Establish strategic goals that are specific, measurable, and aligned with your mission and market realities.
Identify opportunities and challenges
Analyze your internal strengths and weaknesses alongside external opportunities and threats to inform smart decisions.
Develop actionable strategies
Determine the initiatives and projects needed to achieve your goals, with clear priorities and responsibilities.
Draft your strategic plan and action plan
We prepare a comprehensive Strategic Plan document outlining your goals, strategies, and performance indicators, along with a practical Action Plan that breaks down the specific steps, timelines, and resources needed to implement your strategy effectively.
Allocate resources efficiently
Align your people, time, and financial resources to focus on activities with the greatest impact.
Engage and align your team
Involve key stakeholders to build buy-in, accountability, and a shared commitment to achieving the plan.
Measure progress and adapt as needed
Establish performance indicators to monitor progress and adjust your strategy to remain responsive in changing market conditions.
We believe a strategic plan is only valuable if it drives real action. Our facilitative, hands-on approach ensures your plan isn’t just a document on a shelf but a living guide that informs decisions and propels your organization toward growth and success.
Let us help you create a clear, actionable strategy and implementation plan to achieve your vision with confidence.
Our Services
Services en anglais et en français
IMPROVE YOUR PROCESSES WITH LEAN METHODOLOGY
Most businesses lose time and money to inefficient workflows. Rework, duplicated effort, unclear responsibilities, outdated tools, and “we’ve always done it this way” thinking all create unnecessary drag. I start by examining how work actually moves through your organization: where delays occur, where handoffs break down, and where people are forced to compensate for broken processes. The goal is not to blame individuals; it is to expose and correct the systems that are holding them back.
Once the real bottlenecks are visible, the improvements become clear. We streamline workflows, remove waste, clarify decision rights, and eliminate unnecessary steps. Communication loops are tightened so information flows correctly the first time. This does not require large technology investments. It requires honest process mapping and practical redesign. The impact is immediate: faster execution, fewer errors, and lower internal friction.
The long-term advantage is structural. Your organization shifts from constant firefighting to smooth, predictable performance. Teams gain capacity to focus on strategy, customers, and growth. Lean efficiency is not about squeezing people harder. It is about freeing them to do their best work. This is where sustainable performance gains come from.
Using lean and agile methodology, we work with you to maximize customer value while minimizing waste, ensuring your team stays focused on what truly matters. We identify where value is created, streamline key processes, and continuously enhance them. The goal is simple: create seamless workflows that deliver high-quality outcomes with less effort, time, and cost.
This approach moves beyond improving isolated tasks. It optimizes the flow of work across the entire organization. The result is processes that require less human effort, space, and capital, reduce defects and costs, improve agility and responsiveness, and deliver higher quality with faster turnaround. Information becomes easier to manage and act on.
Whether your business needs to diagnose inefficiencies, redesign current processes, or build new systems from the ground up, we can help.
Process Improvement Services:
- Business process design and re-design
- Process mapping
- Diagnostics and analysis
Let us help you build processes that support growth, improve the customer experience, and position your business for long-term success.
360° ORGANIZATIONAL HEALTH ASSESSMENT
When a company knows it can perform better but can’t pinpoint where the friction is coming from, that’s when a 360° assessment is needed. We take a full-system view of your organization to understand how structure, workflow, roles, and communication are actually functioning day to day. This is not about moving boxes on an org chart. It is about determining whether the way your business is organized is helping you achieve your goals or silently holding you back.
Using a systematic approach, we assess job roles, team dynamics, reporting relationships, decision authority, and communication flow. We look at how work moves, where accountability lives, and where inefficiencies or bottlenecks undermine performance. The aim is simple: uncover what is working, what isn’t, and what needs to change to support strong execution.
From there, we design or refine the organizational structure so that people are empowered, information moves cleanly, and teams can deliver results without unnecessary friction. The outcome is a business that is aligned, agile, and easier to run and positioned not just for current performance, but for future growth and adaptability.
If your company feels like it could be stronger but you’re not sure where to start, this is the place to start.
OTHER SERVICES
- Performance & Productivity Diagnostics (identify where time, effort, or resources are being wasted)
- Cross-Functional Alignment Workshops (get departments working together instead of in silos)
- Change Management Coaching (guide teams through new processes or systems smoothly)
- Capacity & Resource Planning (ensure workload matches staffing and skill levels)
- Customer Journey & Service Delivery Optimization (reduce friction from the customer perspective)
- Communication Flow Assessment (fix breakdowns in information sharing and decision-making)
- Project Prioritization & Workload Governance (help teams focus on the right work at the right time)
- Leadership & Team Effectiveness Development (strengthen collaboration and accountability)
- Operational KPI & Dashboard Design (set up meaningful metrics that actually drive decisions)
For more information, write us at: info@dumontsba.com